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  • 9. Invoicing Clients

9.2 Creating Invoices

Take your first payment through itrvl by generating invoices as soon as your trip is on Provisional

Written by itrvl support

Updated at May 5th, 2025

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  • itrvl Articles
    Getting Started with itrvl Creating Quotes & More Tailoring a Proposal Customizing Your Client Portal Sharing Itineraries with your Clients itrvl's Payment Process Putting itrvl's Marketing Tools to Use Confirming a Booking itrvl Screens Turning Leads into Clients Welcome to itrvl
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  • YZ / WS Direct Manual
    1. Logging in 2. Creating a New Client 3. Modifying a Booking 4. Rates/Pricing 5. Selling Price 6. Client Details 7. Publishing to Client Portal 8. Version History 9. Invoicing Clients 10. Wilderness Window
  • Jacada Global
    1. Logging in 2. Client Creation & Management 3. Itinerary Building 4. Managing & Modifying Itinerary 5. Presentation Editor & Client Portal 6. Costing, Pricing & Invoicing 7. Post Confirmation Flights & Activities
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Generating Invoices

Agents have the freedom to customize the pricing of each itinerary and how they invoice their client to make their client feel comfortable throughout the process.


Once an itinerary is provisionally held (or hold requested), agents have the ability to Generate Invoices. Doing so will create a deposit and balance invoice that tie to the deposit/balance amounts as set by the sliders. 


Click Generate Invoices to create a deposit and balance invoice in accordance to your margin sliders as well as enable the Payment Portal for your client. 



View your newly generated invoices under the Payments tab. 



Note: From this point forward, sell price will never be adjusted automatically. If Supplier Cost changes occur, your margin will be adjusted automatically and you will receive a notification email informing you of the changes. For example - if a Meet and Greet service with a $100 supplier cost is added after you've generated invoices, your selling price will stay fixed and your margin will go down by $100. Read on to see how you can adjust your margin and the selling price in response to changes like this!


If you would like to split invoices or edit your invoice amount, click Edit Payments. This allows you to split invoices, write in updated amounts to adjust margin, or add a new invoice (in case of post-confirmation changes). 



To manually adjust your invoice, click inside the Amount box that currently states your Deposit or Balance. Type in your new desired amount. A pop-up will appear explaining how the updated amount will affect your deposit and balance, press Confirm Changes and you will see your new Deposit and Sell Price adjust accordingly. 



Splitting Invoices

To split an invoice, click the Split Invoice Button this is the button of two arrows, next to the Delete Invoice button. This will split your selected invoice in half. You can then manually adjust the amount accordingly. Title each invoice in accordance to the different parties in your booking. Click into the the box titled Itinerary Name and manually change the title, similar to how you adjusted your Amount.



 


On the Client Portal, click “Confirm Booking” this will bring you to the payment portal where your client can select which invoice to pay. Note: The client will be required to pay the Deposit invoices before balance invoices. However, if you have a booking <90 to travel, you can write the total sell price into one deposit invoice to take full payment up front.


As payments are made the amounts are updated on the Itinerary Detail screen, giving the agent an easy place to track how much of the booking has been paid vs the balance outstanding.



The Payment Portal 

Now that the Payment Portal is enabled, your client will see a nice, big Confirm Booking button on their itinerary's Adventure Screen. 

Clicking here will take them to the payment portal where they can make their deposit payment!


When your client is ready to make their deposit they will click the "Confirm Booking" button on their itineraries' "Adventure Screen" and be prompted to review, accept itrvl's terms and conditions, and make their deposit payment. 


Clients have the option to pay by Credit Card, Wire or Bank Transfer. However, clients who choose to pay via Wire or Bank Transfer will be eligible to a 2.5% discount. (Make sure to use the final discount to your advantage when selling, your clients will be very happy!) 


By utilizing itrvl's payment process you will be able to easily take payment from your client without having to pay those annoying credit card fees all while maintaining a high level of security with your payments. 




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