Creating an Account and Getting Logged in
Written by itrvl support
Updated at April 19th, 2022
First off, welcome to itrvl!
To log in to itrvl, you'll need an authorized account and login page provided to you by an administrator, either from itrvl or from your agency. Head to itrvl.com and enter the login details provided to get started. Make sure to click the menu button on the top left and double-check that the Welcome message is addressing your agency.
If there are any issues, contact us at support@itrvl.com and we'll help get it sorted out as quickly as possible!
The login page should look like this:
After logging in for the first time, you’ll be prompted to reset your password and agree to the itrvl Terms of Use, which will extend your agreement with Wilderness Safaris to your use of itrvl. From there, you’ll have access to all the functionality and benefits that itrvl offers!
Make sure to set up your customizations in itrvl to reap the full benefits of our branded client portals and video itineraries.
Check out:
Personalize Your Company Branding With itrvl's White-labeled Client Portals.
Watch the short video below to see what you can do. Note: Our 'Customization Screen' has been updated since, however, this will give you an overview of what is possible.
Customizing Your 'Client Portal'
On the ‘Customizations’ screen, you can update the look and feel of the client portals that you send off.
1. Access the ‘Customizations’ screen from the drop-down menu in the top left corner.
2. Change the primary color scheme of your 'Client Portals'.
3. Update the messaging a client will see upon logging into their client portal.
Note: Every client will see your agency’s default messaging unless an agent specifically
customizes their messaging on their personal ‘Edit Itinerary’ screen.
Customizing Your Messaging In Your ‘Client Portal’
From your 'Customizations Screen' you will be able to update the messaging to suit your agency.
1. The ‘Client Welcome Text Default’ will be the first message a client sees upon logging into their client portal
See below:
2. ‘Your Itineraries Text Default’ is the customizable text that introduces your tailor-made itineraries for your client.
It will show up above your itineraries:
3. ‘Section Header’ is the customizable “Welcome Note - header” text. This should be a tag-line/one sentence summary of your agency.
See below:
4. 'Section Body’ is the customizable “Welcome Note - body” text set on your Agency’s Customizations screen. It will be accompanied by the ‘Agency Featured Media’ (either a photo or video). This will be a more detailed description of your travel agency.
See below:
5. You can change your agency’s ‘Featured Image’ or ‘Featured Video’ from the ‘Customizations’ screen. This photo will be the photo/video that represents your agency to all of your clients.
6. Visit your 'Client Portal' to view your agency's updated customizations. As you scroll down your 'Client Portal' you will see your updated ‘Welcome Message’, ‘Itinerary Message’, ‘Itineraries’, ‘Featured Image/Video’, 'Welcome Note' and 'Welcome Body'
